Terms of Service

Moose lets you connect an Instagram professional account to schedule and publish posts, view analytics, manage and reply to comments and direct messages, build a brand profile, and generate captions and images with AI. The Service is provided for business use. Features may change, and we may add, modify, or discontinue parts of the Service over time.

You must be at least 18 years old and use Moose for business purposes. You are responsible for the information you provide, for keeping your credentials secure, and for all activity under your account. Provide accurate information and keep it current. Notify us promptly of any unauthorized use of your account.

When you connect Instagram, you authorize Moose to access your account through Meta’s official Graph API, only under the permissions you grant. Your use of Instagram through Moose must comply with Meta’s Platform Terms, Instagram’s Terms of Use, and the Instagram Community Guidelines; your use of any Google integration must comply with Google’s terms. Those platforms are controlled by third parties, not by us — we are not responsible for their availability, changes, or actions, and Moose is not endorsed by or affiliated with Meta or Google. You can disconnect at any time from your settings or by removing Moose from your Instagram settings.

You agree not to use the Service to:

• break the law or infringe anyone’s rights, including intellectual-property or privacy rights;
• send spam or unsolicited messages, or harass, abuse, or harm others;
• post or generate content that is unlawful, deceptive, hateful, or violates platform policies;
• violate Meta’s, Instagram’s, or Google’s terms or policies;
• attempt to disrupt, overload, reverse-engineer, or gain unauthorized access to the Service; or
• use the Service to build a competing product or to scrape or resell data.

We may suspend or terminate accounts that violate these Terms or that create risk for the Service or other users.

Moose uses AI to draft captions, hashtags, images, and replies. AI output can be inaccurate, biased, or inappropriate, and similar suggestions may be generated for others. You are solely responsible for reviewing and approving all content before it is published or sent, and for ensuring it is accurate, lawful, and compliant with applicable platform policies. AI-generated images carry an invisible SynthID watermark, and you are responsible for any platform-required AI-content labeling when you post.

You retain ownership of the content and materials you create or upload (“Your Content”). You grant Moose a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, and display Your Content solely to operate and provide the Service to you (including sending it to the sub-processors listed in our Privacy Policy). You represent that you have the rights necessary to grant this license and that Your Content does not violate these Terms or any law.

Moose currently includes a free monthly allowance for AI features. Paid plans or credit packs may be offered in the future; any prices, billing terms, and the applicable refund terms will be presented to you before you are charged, and payments will be processed by our payment provider (Stripe). Except where required by law or expressly stated at purchase, fees are non-refundable. You are responsible for any taxes on your purchase.

The Service, including its software, design, and the Moose name and brand, is owned by us and protected by law. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service per these Terms. If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without obligation to you.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, secure, or error-free, that AI output will be accurate or suitable, or that third-party platforms (including Instagram and Google) will always be available or accurate. You use the Service at your own risk.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MOOSE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, ARISING OUT OF OR RELATING TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (a) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (b) USD 100. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

You agree to defend, indemnify, and hold harmless Moose and its operators from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to Your Content, your use of the Service, your violation of these Terms, or your violation of any law or third-party right (including any platform’s terms).

You may stop using the Service and delete your account at any time from your settings. We may suspend or terminate your access if you violate these Terms, if required by law or by a platform, or to protect the Service or other users. On termination, the rights granted to you end; sections that by their nature should survive (such as content license for backups, disclaimers, limitation of liability, indemnification, and dispute resolution) will survive.

Please read this section carefully — it affects how disputes are resolved. First, we will try to resolve any dispute informally: contact us at alip@trymoose.ai and we will try in good faith to resolve it within 30 days. If we cannot, you and Moose agree that any dispute will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its applicable rules, rather than in court, except that either party may bring an individual claim in small-claims court or seek injunctive relief to protect intellectual property or stop misuse of the Service. The arbitration will be seated in the State of Florida, USA and may be conducted remotely.

Class-action waiver. Disputes will be brought only on an individual basis; you and Moose waive any right to participate in a class, collective, or representative action.

Opt-out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing us at alip@trymoose.aiwith the subject line “Arbitration Opt-Out.” If you opt out, disputes will be resolved in the courts identified below.

These Terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-law rules. Subject to the arbitration section above, you agree to the exclusive jurisdiction of the state and federal courts located in the State of Florida, USA for any disputes not subject to arbitration.

We may update these Terms from time to time. Material changes will be reflected by the “Last updated” date above and, where appropriate, communicated in the app or by email. Your continued use of the Service after changes take effect means you accept the updated Terms.

If any provision of these Terms is found unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control. These Terms, together with the Privacy Policy and any terms presented at purchase, are the entire agreement between you and Moose regarding the Service.

Questions about these Terms? Email us at alip@trymoose.ai.